🌐 Breeze Pro – Refund & Return Policy

At Breeze Pro, your satisfaction is our priority. We want you to feel confident when shopping with us. Please review our Refund & Return Policy below:

✅ Eligibility for Returns

  • Products may be returned within 14 days of delivery.

  • To qualify, items must be:

    • Unused, unopened, and in original packaging.

    • In the same condition as received.

  • Proof of purchase (order number or receipt) is required.

📦 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used disposable vapes, e-liquids, or vape accessories.

  • Clearance or final sale items.

  • Products damaged due to misuse or negligence.

🔄 Exchanges & Defective Products

  • If you receive a defective or damaged item, please contact us within 48 hours of delivery.

  • We will replace the product or issue store credit after reviewing the claim.

  • Photos or videos of the defect may be required.

💵 Refunds

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable.

  • If free shipping was applied to your order, the actual shipping fee may be deducted from your refund.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

📩 How to Request a Return or Refund

  1. Email us at info@breeze-pro.com with your order number.

  2. Describe the issue and attach photos if applicable.

  3. Our support team will respond with next steps.

⚖️ Important Notes

  • Breeze Pro reserves the right to refuse returns that do not meet the above conditions.

  • This policy does not affect your statutory rights under consumer protection laws.